Now a days we are slowly getting habituated
with the Mobile app. We are started living in an e-world, where the rule is simple:
Whatever you want will reach you wherever
you are. I won’t get surprised a day will come, when we will need only a Cell
phone for living, rest all will be take care with a finger. Almost for
everything there is an app to help you out at any place and any time. Is it bliss
of Technology or an illusion that driving us ahead of time.
After a lots of thought process
finally I too started booking my cab through internet. I started with Meru cab,
and subsequently in some days due to non availability of Meru cabs, I tried
Taxi For Sure (TFS). As the name suggest, I started getting taxi for sure
whenever I tried. Slowly I started booking cab always from Taxi For Sure.
On 2nd Dec 2015, I had
to travel from Mumbai to Bangalore. The flight was scheduled in the Morning 7:30
am. I booked my cab from TFS on 1st Dec 2015 (TFS-AT-C45543355) to
travel from my residence to Domestic Airport. The cab was to report to my
residence at 5:45 am on 2nd Dec 2015. As per standard practice the
message was : *The driver's details will be sent to you 15mins prior to pick up
time.
On 2nd Dec 2015 , I got
a sms around at 5:30 am regarding the cab details and Drivers name. But till
5:40 am I didn’t receive any call from the driver. With some doubt, I again
crossed check the detail of my booking and it was confirmed on the same day and
time. I started dialing the cell number of the driver as provided in the sms.
But to my surprise this time no one picked my call. I still tried for 10
minutes and dialed the number again and again, but there was no response from
the number.
Where do I get any cab at this
moment of time? I started feeling the tense since, I had to reach airport on
time and I hadn’t planned for any cushion time for such incidents. Just for a
trial I checked in Meru App if any cab available. Thanks to Meru that , on that
day there was a cab available near by place and I could reach airport just
before the time. It was an eye opening
for me and a big lesson. When I discussed this incident with my colleague, I came
to know that there are such experiences with other online cab service providers
too.
Though this e-world has created
lots of convenience for human being, without aligning the human values where is
it leading us? Do we Trust someone in this virtual space ?
